Standard ISO/IEC 20000-1

IT Service Management Systems (ITSM)

ISO/IEC 20000-1

Accredited by: ČIA

Provided by: LL-C (Certification) Czech Republic a.s.

ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management Systems (ITSM). It defines the requirements for effective management of IT services and supports companies in making their IT processes more efficient, secure, and cost-effective.

An IT service management system in accordance with ISO/IEC 20000-1 helps you to:

optimize processes,
reduce costs,
avoid system failures, and
ensure the long-term quality and reliability of your IT services.

The standard is based on the principles of the IT Infrastructure Library (ITIL) and replaced the former BS 15000 standard. It is intended for companies of all sizes that provide or manage IT services – internally or externally.

ISO/IEC 20000-1 Requirements

A certified IT Service Management System (ITSM) includes:

Data protection and access control – only authorized persons have access
Provision of resources and contingency plans in the event of IT failures
Continuous improvement and process monitoring
Planning, implementation, and evaluation of IT services
Regular software and hardware updates, as well as risk assessment of critical activities

Benefits of ISO/IEC 20000-1 Certification

Increased security and protection of sensitive IT data
Improved service quality and customer satisfaction
Cost reduction and greater efficiency through optimized processes
Prevention of unexpected system failures and data loss
Faster adaptation to technological changes and innovation
Strengthened competitiveness in the IT market
Integration with other standards (e.g. ISO/IEC 27001) for holistic IT management

The most requested certification

ISO 9001

As the competitiveness of business environment grows, clients demand greater quality of goods and services. Standard ISO 9001 has been developed by International Organization for Standardization (ISO) with the aim to implement the international standardized system for quality management.

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ISO 14001

If you care about the environment, you should seek to adapt your relevant company processes to management systems based on the internationally recognized standard ISO 14001.

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ISO 45001

Occupational safety is an integral part of successful business activities. The internationally recognized standard ISO 45001 aims to improve occupational safety and protection of health at work, while also minimizing the risk of occupational diseases.

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Would you like to establish or certify an IT Service Management System (ITSM) in accordance with ISO/IEC 20000-1? Contact us – we will provide individual advice and support you reliably from planning through to successful certification.